Customer Intelligence

Triple Whale tells you which ad
acquired a customer.
Skubl tells you if they were worth keeping.

Connect your ad spend to customer lifetime value, repeat purchase rate, and churn risk. The commercial outcome of good marketing isn't a conversion — it's a loyal, high-value customer.

12-Month LTV by Acquisition Channel

£284 avg. customer LTV

+34% vs last cohort
Meta — Prospecting
£412
Google — Brand Search
£287
TikTok — UGC Ads
£341
Google — Generic
£94
Email — Welcome Flow
£389

↑ Generic search acquires customers worth 77% less than Meta prospecting. Reallocating £40k/mo changes your blended CAC payback from 8 months to 4.

How Skubl compares to Triple Whale

Capability
Triple Whale
Skubl
Which ad drove the conversion
Customer LTV by channel
Cohort retention heatmaps
Churn prediction (30 days out)
Blended ROAS across all channels
CRM + ad data unified
Offline conversion matching
Marketing Mix Modelling

Customer Intelligence

The full customer picture.

From acquisition to advocacy — understand what drives long-term customer value, not just first-purchase conversion.

Know which customers are actually worth acquiring.

Not all conversions are equal. Skubl connects your ad platforms to Shopify and CRM to calculate 12-month LTV by acquisition channel, campaign, and creative — so you stop optimising for cheap clicks and start optimising for valuable customers.

  • LTV by Acquisition Channel
  • LTV by Creative & Campaign
  • Cohort Value Over Time

DTC Apparel — Customer Insights

"We were acquiring 10,000 customers a month. Only 18% came back."

Gymshark used Skubl's cohort analysis to identify that customers acquired via discount codes had a 6% repeat rate vs 41% for organic social. They shifted £300k/mo away from coupon affiliates into brand content — repeat rate rose to 29% within two quarters.

G

Gymshark

Growth & Retention Team

18% → 29%

Repeat purchase rate

£300k/mo

Reallocated from coupons

2 quarters

Time to result

41%

Retention via organic social

Customer Intelligence Accelerators

Deploy in days, not quarters.

Browse library
RetentionML

Repeat Purchase Model

Predict time-to-second-order for every new customer.

AnalyticsDTC

LTV Cohort Dashboard

Heatmap of 30/60/90/180-day value by acquisition month.

AudienceCRM

Churn Risk Segments

Auto-generate at-risk audiences for winback campaigns.

AttributionInsights

Post-Purchase Attribution

Connect first-purchase channel to long-term customer LTV.

The commercial outcome of good marketing
is a loyal customer.

Connect your spend to LTV and start optimising for customers worth keeping.